Order Terms & Conditions

Last Updated: August 25, 2015

PLEASE READ THESE TERMS OF SALE ("TERMS") CAREFULLY. THESE TERMS APPLY TO YOU AND YOUR PURCHASE OF ANY PRODUCTS FROM EMPIRE COFFEE CO. THROUGH ITS WEBSITE, LOCATED AT WWW.EMPIRECOFFEENY.COM ("SITE"), EXCEPT TO THE EXTENT THAT YOU HAVE ENTERED INTO A SEPARATE WRITTEN AGREEMENT WITH EMPIRE COFFEE CO. THAT SUPERSEDES SOME OR ALL OF THESE TERMS. THESE TERMS ARE SUBJECT TO CHANGE WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN EMPIRE COFFEE CO.' SOLE DISCRETION. BY PLACING AN ORDER FOR PRODUCTS THROUGH THE SITE, YOU AGREE TO BE BOUND BY AND ACCEPT THE TERMS AND CONDITIONS IN EFFECT AT THE TIME OF SUCH ORDER. ALL SALES ARE EXPRESSLY CONDITIONED UPON YOUR AGREEMENT TO THESE TERMS IN ADDITION TO EMPIRE COFFEE CO.' TERMS OF USE.
 


1. Your Account
 When you make a purchase from the Site, you will create an account as part of the checkout process. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You further agree to accept responsibility for all purchases and activities that occur under your account.
 
2. Acceptance of Order
Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse any order in our sole discretion. In addition, before accepting your order, we may require additional information if you have not provided all of the information required by us to complete your order. Once a properly completed order is received, authorization of your form of payment is received and we have accepted your order, we will promptly place your order in line for shipment.
 
3. Pricing and Availability
All prices for products (and the associated costs of shipping and tax) are shown in U.S. dollars. All items are subject to availability and we reserve the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice, and you agree that taxes may be adjusted from the amount shown on the payment screens. Several factors may cause this, such as variances between processor programs and changes in tax rates.
 
4. Payment Terms
Empire Coffee Co. currently accepts Visa, MasterCard, American Express, Discover credit cards. By submitting your order, you represent and warrant that you are authorized to use the designated credit card and authorize us to charge your order (including taxes, shipping and handling) to that card. If the card cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled automatically.
 
5. Shipping Terms and Policies
We endeavor to ship all orders for in-stock items within one (1) business day. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m. Eastern Time Standard shipping is typically via UPS and you should allow five (5) to eight (8) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice.

All shipping charges are your responsibility, unless waived by Empire Coffee Co.. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice.

All orders are shipped FOB shipping point. Title to products passes from Empire Coffee Co. to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped.
 
6. Back Orders
If for some reason an item on your order is temporarily out of stock, we will roast it and get it to you as soon as possible. All items in your order will be shipped once everything is ready and all items are available. 
 
7. Return and Exchange Policies
When you shop with us, we want you to be completely satisfied. If for any reason you are not satisfied with your purchase, you may return it for a replacement or refund of the purchase price. Please review the Refund & Credit section of our site for exact directions and requirements for returning a product. Shipping charges are not considered part of the purchase price and will not be refunded. Any gift item shipped to you from waterfrontroasters.com may be returned for a merchandise credit that can be used on a future waterfrontroasters.com order. Refund checks are not available for gift returns. If the returns process is begun after 15 days from receiving the product(s), you will be issued merchandise credit (electronic waterfrontroasters.com credit) only. Merchandise credits may be redeemed on waterfrontroasters.com during the check-out process. OurCustomer Service hours are Monday-Friday 9 a.m. – 4 p.m. EST. You may also reach us by email at info@waterfrontroasters.com or at 914.305.3595.
 
Return your package to:
Empire Coffee Co.
Returns Processing
160 Purdy Ave.
Port Chester, NY 10573

7A. Brooklyn Bean Single Cup Items
Empire Coffee Co. Inc, and it's affiliates are not part of Brooklyn Bean. Waterfrontroasters.com is only a distributor of the product and will not be held responsible for any manufacturing defects or problems with the Brooklyn Bean product. Waterfrontroasters.com reserves the right to change pricing and products at any time for any reason.
 
What do I do if my order is incomplete, incorrect or damaged?
If you order is incomplete, incorrect, or damaged, please contact us via email at info@waterfrontroasters.com or call us at 914.305.3595. Our Customer Service hours are Monday-Friday 9 a.m. - 4 p.m. EST.

How do I exchange or return an item?
Please review our Refund & Credit requirements.

8. Charity Information Requirements
It is possible that from time to time, or depending on the charity's requirements that we supply them with a breakdown of all sales related to their product on our site. This information is strictly for accounting purposes.

9. Privacy Statement
Please refer to our Privacy Statement for information about how Empire Coffee Co. collects, uses and discloses personal information from users of the Site.
 
10. Errors
We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. In addition, all weights and size dimensions are approximate. If a product offered by Empire Coffee Co. is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund.
 
11. Limitation of Liability
Empire Coffee Co. WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY, EXCEPT AS EXPRESSLY PROVIDED HEREIN. TO THE FULL EXTENT PERMITTED BY LAW, Empire Coffee Co.' LIABILITY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID FOR THE PURCHASE OF PRODUCTS FROM THIS SITE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
 
12. Warranties
Empire Coffee Co. products may be returned or exchanged in accordance with the policies described above. THIS IS THE ONLY GUARANTEE OR WARRANTY YOU GET FROM Empire Coffee Co. RELATING TO THE PRODUCTS YOU PURCHASE. Empire Coffee Co. MAKES NO OTHER, AND EXPRESSLY DISCLAIMS ALL, REPRESENTATIONS, WARRANTIES, AND CONDITIONS, WHETHER IN WRITING, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. PRODUCTS ARE PROVIDED BY Empire Coffee Co. "AS IS" AND WITHOUT WARRANTY OF ANY KIND.
 
13. Governing Law; Venue
These Terms and your purchase of products from Empire Coffee Co. through the Site shall be governed and construed in accordance with the laws of New York State, without resort to its conflict of law provisions to the contrary. You agree that any action at law or in equity arising out of or relating to these Terms or your purchase of products shall be filed only in the state and federal courts located in Port Chester, New York, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these Terms.