Website Retail Returns Policy

Empire Coffee is committed to providing you the best quality product and we appreciate your business. If for some reason you are unsatisfied with your purchase we will refund or credit 100 percent of the cost of the products ordered, less shipping and handling.


If for some reason you received damaged or incorrect product please contact us within 24-48 hours of receipt. Failure to do so within this time frame will void any claim.

You may request a full refund of the purchase price within five (5) business days of receipt of the shipment based on UPS or USPS tracking information. All items must be brand new, never used, with original packaging materials, accompanying literature, instructions and other materials that were included with the shipment. If the coffee packaging has been opened we are unable to process a full return on that item. No returns will be accepted after five (5) business days of receipt of package. In the case of a return the customer is fully responsible for shipping back all unopened items at their cost. Once the item(s) has been received and inspected by us, a refund or credit will be issued to the original purchaser only via the original credit card or email provided on the order. Empire Coffee is not responsible for how refunds to your card are processed or how long it takes for the refund to return to your card.

Return products to:
Empire Coffee Roasters
c/o Returns
106 Purdy Avenue
Port Chester, NY 10573

Only returned, unopened items will receive a refund or credit. Shipping and handling will not be refunded, only the purchase price of the item(s) returned.

Coffee is a perishable product, and we cannot process exchanges.