website retail returns policy
Empire Coffee is committed to providing you the best quality product and we appreciate your business. If for some reason you are unsatisfied with your purchase we will refund or credit 100% of the cost of the products ordered, less shipping and handling.
PLEASE INSPECT ALL ITEMS IN YOUR ORDER FOR ACCURACY ONCE YOUR PACKAGE ARRIVES.
If for some reason you received damaged or incorrect product please contact us within 24-48 hours of receipt.
You may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information.
You will receive a 100% refund to the card on file on unopened bags of coffee. For all opened bags we will provide online credit for use on a future purchase. Empire is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary. All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions and any other materials that were included with the shipment before a credit or refund can be made.
Please send all return requests to firstname.lastname@example.org. Please provide your order number, and reason for the return.
Return products to:
Empire Coffee Roasters
106 Purdy Avenue
Port Chester, NY 10573